Terms of Service

About Mopawo

Mopawo is a local marketplace platform operated by Kedesolutions Inc, a company registered in Alberta, Canada. These Terms of Service govern your use of the Mopawo website and mobile application.

Using Mopawo

• You must be at least 18 years old to create an account
• You agree to provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account
• You agree not to use the platform for illegal or fraudulent purposes

Orders and payments

When you place an order, you agree to pay the listed price plus any applicable fees, taxes, and delivery charges. Prices and availability are set by individual vendors. All payments are processed securely through our payment provider.

Role-specific terms

Mopawo serves three types of users — customers, vendors, and couriers. By using the platform in any role, you agree to the general terms above as well as the role-specific terms below that apply to you.

Customers

• You agree to provide accurate delivery information and to be available to receive orders
• You are responsible for paying for items ordered, including any delivery fees and taxes
• You agree to treat vendors and couriers with respect and to follow each vendor's order rules
• Refunds, returns, and cancellations follow the policy of the vendor you ordered from

Vendors

• You must be legally permitted to sell the products you list and hold any required licenses or permits
• You are responsible for the accuracy of product descriptions, pricing, stock, and images
• You are responsible for the quality, safety, and legality of products you sell
• You agree to honor confirmed orders, communicate clearly with customers, and handle refunds and disputes fairly
• You authorize Mopawo to display your store information, products, and social handles on the platform
• Applicable service fees, commissions, and payout terms will be communicated to you and may be updated with notice

Couriers

• You must have the legal right to work and to operate any vehicle you use for deliveries in your area
• You are responsible for maintaining valid identification, licenses, insurance, and a roadworthy vehicle where required
• You agree to handle orders with care, follow delivery instructions, and deliver within agreed timeframes
• You agree not to tamper with, open, or misuse items entrusted to you for delivery
• You operate as an independent contractor; Mopawo is not your employer

Mopawo facilitates the connection between customers, vendors, and couriers but is not directly responsible for the products sold by vendors or the delivery services provided by couriers.

Cancellations and refunds

Cancellation and refund policies are set by individual vendors. Please review each vendor's policies before placing an order. If you experience an issue with your order, contact the vendor directly or reach out to us for assistance.

Limitation of liability

Mopawo is provided "as is" without warranties of any kind. Kedesolutions Inc is not liable for indirect, incidental, or consequential damages arising from your use of the platform.

Changes to these terms

We may update these Terms of Service from time to time. We will notify you of significant changes, and your continued use of the platform constitutes acceptance of the updated terms.

Contact us

If you have questions about these Terms of Service, please contact us at info@kedesolutions.com.