Privacy Policy

Last updated: October 1, 2026

Who we are

Mopawo is a product of Kedesolutions Inc, a company registered in Alberta, Canada. This policy explains how we collect, use, and protect your personal information.

What we collect

Account information: name, email, phone number
Delivery addresses you save to your account
Order history and payment information (processed securely by our payment provider)
Location data (only when you choose to share it for finding nearby vendors, and from couriers while they are on an active delivery)
Messages you send through in-app order and support threads
Verification information for vendors and couriers, including identity verification results, business registration details, licences, insurance, and food handling certificates
Security information such as two-factor authentication settings and sign-in activity
Booking details when you reserve a venue — the space, date, time slot, packages, event staffing requested, and the event contact and access information you provide
An activity record of key actions taken in the app (for example account and store changes, product edits, orders, bookings, and payouts), including the email address you give at checkout if you order without an account
Recipient details vendors enter or save for standalone courier deliveries — name, phone number, delivery address, package description and photos, and the pickup code used to confirm collection
Courier booking details when you order a courier for a personal send — the item category, description, declared value, pickup and drop-off addresses you type or save, contact names and phone numbers, photos of the item, and the pickup evidence captured at collection
Address text you type into an address field, which is sent to our mapping provider to suggest matching Canadian addresses and to work out distance and price
Saved payment methods: cards are stored by our payment provider, and we keep only a reference plus the card brand, last four digits, and expiry so you can manage them
Push notification registrations for your device, so we can send order, booking, and delivery-offer alerts
Device and usage data to improve the app experience

How we use your information

To process and deliver your orders, including made-to-order items, product options and add-ons, booked event services, and venue bookings with their time slots and staffing
To keep an activity record for support, security, and dispute resolution
To connect you with local vendors and couriers
To verify vendor and courier identity, eligibility, and payout details
To process payments, subscriptions, payouts, refunds, and returns
To send order updates, renewal and billing notices, and important account notifications
To detect and prevent fraud, abuse, and unsafe behaviour, and to handle reports and disputes
To improve our marketplace and customer support

Sharing your information

We only share your information with the vendors and couriers needed to fulfill your orders, and with the service providers that operate the platform on our behalf — our payment, identity verification, hosting, email, and analytics providers. Payment processing and identity verification are handled by secure, PCI-compliant providers, and identity documents are submitted directly to that provider rather than stored by vendors or couriers. We do not sell your personal data. We may disclose information where required by law or to protect the safety of our users.

Documents and automated reading

When a vendor uploads a food handling certificate, we use an automated service to read the expiry date from the document so it can be pre-filled. The vendor confirms or corrects the date before submitting, and no automated decision is made about an account without human review.

Information by role

The personal information we collect and how it is shared depends on how you use Mopawo. The sections below describe what applies to customers, vendors, and couriers.

Customers

We collect your name, contact details, delivery addresses, and order history
Your name, delivery address, phone number, and order details are shared with the vendor and assigned courier to fulfill each order
Product choices you make — size, colour, flavour, unit or serving quantity, add-ons, and any custom or handwritten message — are shared with the vendor producing the item and appear on your order confirmation and status emails
If you book event services, the event address, date, time, and contact details you provide are shared with the vendor delivering or serving at that event
If you book a venue, the space, date, time slot, packages, event staffing, and your booking contact details are shared with that venue vendor so they can prepare and staff your event
If you buy from a vendor in person, that sale is recorded in the vendor’s own point-of-sale tool; any details you give them for a scheduled in-store or event order are handled by that vendor
Optional location data is used only to help you discover nearby vendors

People sending a parcel (Order courier)

Anyone with a verified identity can order a courier to send something between two addresses, without running a store. We collect the identity verification result once and use it for every role on your account
The pickup and drop-off addresses, contact names and phone numbers, item category and description, declared value, and any photos you add are shared with the assigned courier so the collection and hand-over can be completed
You confirm you have the recipient’s permission to share their name, phone number, and address with us and the courier, including recipients you save for reuse
Photos and pickup evidence captured at collection and delivery are kept so we can settle disputes, claims, and refunds
The nearby-courier map is approximate on purpose: it is drawn around your pickup address and courier positions are blurred, so exact courier locations are never shown to you
Saved addresses and recipients are kept on your account until you delete them

Vendors

We collect your business or seller-type details (including whether you are a registered business, sole proprietor, or home-based business), your legal and display names, contact details, business and certification documents, identity verification results, payout and subscription information, and store content (products, images, descriptions, add-on photos, social handles)
Your public store information, products, advertising creatives, and any social handles you add are visible to customers and other site visitors
Food handling certificates are reviewed by Mopawo and their expiry dates tracked so we can remind you and manage your listings. Where a certificate is verified, a badge may be shown on your storefront; the document itself is never published
Verification outcomes may be shown to customers as trust badges (identity, business, food safety) — the underlying documents and results are not
Order information necessary to fulfill orders is shared with the customer and assigned courier
Information you enter in the In-store point-of-sale tool, including customer or event details you record, is stored on your behalf so we can operate the feature; you remain responsible for collecting it lawfully
Recipient details you enter or save for standalone courier requests are shared with the assigned courier so the delivery can be completed, and retained so you can reuse them
Cards you save for automatic billing are held by our payment provider; we store only a reference and the last four digits, brand, and expiry
Team members you invite can see the store and order data for the stores you give them access to
We may use aggregated, non-identifying sales information to improve and promote the marketplace

Couriers

We collect your name, contact details, identity verification results, licensing documents, vehicle details, payout information, and delivery history
While on active deliveries, your location and status may be shared with the customer and vendor for that order
Your name and contact details are shared with the customer and vendor for orders you are assigned to
Delivery photo evidence is retained to resolve disputes, refunds, and audits
We track the expiry dates of your licence, insurance, and other required documents so we can remind you and pause offers when a document lapses; expiry dates may be read from the document with an assisted reader and confirmed by you
We store your device push registration so delivery offers and reminders can reach you, including when the app is closed
Delivery performance data is used to operate, improve, and ensure the safety of the courier network

Keeping your information

We keep personal information for as long as your account is active and afterwards only where we need it — for example to complete deliveries, settle payouts and refunds, resolve disputes, and meet tax, accounting, and other legal obligations.

Your choices

You can update or delete your account information at any time
You can manage location permissions in your device settings
You can opt out of non-essential communications, including marketing emails
You can ask us for a copy of your personal information or ask us to correct it by contacting us

Data security

We use industry-standard security measures to protect your data. However, no online service is 100% secure, and we cannot guarantee absolute security.

Contact us

If you have questions about this Privacy Policy, please contact us at info@kedesolutions.com.